Customer Letters

July 13, 2014

Hejsan Susanne

Tomorrow morning the final bit of grouting will be competed in our kitchen and then we’ll call your offices to make our final payment.  We’re in the process of cleaning and replacing the contents of various kitchen and bathroom cabinets.  We just love our new home improvements and are definitely fans of Kitchen Plus, so much so that we’re giving many Trilogy residents tours of our home.  To date, this has resulted in one very enthusiastic new customer for you who lives at the end of our street.  You will probably pleased to learn that the husband like yourself originated in Sweden.  Perhaps after your meeting with this couple it might be a good time for us to meet and discuss paint possibilities?  Naturally, we’re anxious to move quickly to wrap up our remodeling projects, and have already made arrangements to meet with our painter and carpeting  people.

Vi ses snart!

Alex and Denise

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June 2, 2014

Margaret:

Just wanted to pass on a note saying that we really like our new kitchen and were pleased with the work that Kitchen Plus did.  We’d especially like to compliment our Project Manager, Kyle, for doing a great job as well as being very pleasant and good to work with.  Please forward this message to any of the “powers that be” who should see this.  Thanks.

Steve & Carolyn

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April 25, 2014

Dear Kitchen Plus,

[We] would like to inform you of the supburb workmanship Nazario Pantogo has done with our kitchen remodel.  He is an excellent craftsman.

Sincerely,

Marjie & Tony

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March 29, 2014

Dear Mr. Arnam and M[r]. Morgan:

We want to express how extremely pleased we are with our recent kitchen remodel.  Everyone we worked with at Kitchen Plus exceeded our expectations.  From the moment we walked into your lovely showroom and was greeted by Shannon Ferguson the entire process was truly a positive and rewarding experience.

We could not have hoped for a more professional, thoughtful, experienced, and customer oriented team to make our kitchen dream come true.  This was our first major remodel and Shannon was with us every step of the way.  She recommended just the right cabinets, countertops and accessories while keeping in mind our preferences, home décor and of course budget considerations.  Her interior design skills were truly appreciated and her hand holding really helped put us at ease.

Joe was also very professional and very helpful in suggesting kitchen design components that have really given our new kitchen a rich feel while improving its functionality.  For example increasing the pantry size and matching its height to the top of the cabinets.

Kyle and Mike were just a dream team to work with as the old kitchen was removed and the new one installed.  They were always on time, discussed their tasks for each day, neat and tidy, and their workmanship and attention to detail was truly outstanding.  They were also great about making suggestions that added to the beauty and functionality of the kitchen.

We were amazed and pleasantly surprised at how quickly the project went.  This has been a great example of Kitchen Plus’ planning and scheduling which ensured a quality result “On Time and On Budget”.

Again, our sincere appreciation to everyone that worked on our new kitchen project.  We will enjoy it for many years.  And, for any future remodeling needs, we will absolutely return to Kitchen Plus.

Sincerely,

Bonnie and Diane

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Bruce and I want to thank you for making it possible to have a beautiful new bathroom.  Your patience and thoughtfulness thru this project was so appreciated.

Thank you again,

[The] Eckberg[s]

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February 23, 2014

Hello Ronda!

Hope all is well. [We] are really loving our new Kitchen very much!!! Thank you so much for all the hard work and dedication that you put into making this project a great success.

If you have some time next weekend Sat or Sun, please feel free to drop by and see the end results.  We also have a couple of the samples that belong to Kitchen plus maybe you can also take these at that time.

Looking forward to seeing you then. Just give us a heads up as to what time you will drop by on Sat or Sun.

Thanks,

[The Gbadegesin's]

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January 24, 2014

Letter of Thanks and appreciation to Kitchen Plus, Rick, Daleen, Tom, Warren and Jessica

As we began this New Year, using and enjoying our beautiful new kitchen you helped us design, plan, measure for and install, we want you to know how grateful and appreciative we are to each of you.

Rick and Daleen teamed to listen to our needs, wants and vision for a new, more usable kitchen space.  Rick sketched out, defined and revised the use of space with us on numerous occasions.  Daleen guided our design choices, kindly arbitrated our differences, checked and rechecked prices, materials and availability many times.  Both of them were quick to get back to us with information so we could continue to move forward with the kitchen plans.  Once the project was started, they were both interested and involved to see how it was progressing.

When the basic design seemed firm, Tom Van Deen came to accurately measure the space.  He sat down with us to check and recheck the plans, before we were put on the schedule and then production began.  A second review, of over three hours, took place in the office going over details of the final plans.

Warren’s reputation, as a project manager, preceded him.  Warren’s philosophy was, “There is no such thing as “CAN’T.  Everything is possible (even if it takes more time and resources)”.  His skill and working model with John and the subs, was masterful.  He acted as a communicator on our behalf to the shop, with the subs, and to management.  Warren was a team player.  We remember when the people came to measure for the quartz countertop, they asked who our project manger was and when we told them it was Warren, they said “Well, if Warren put in these cabinets, things will be level and square, making our job much easier.”

Warren kept a pulse on when and how the subs could work on the laundry room and bathroom floors, while handling the kitchen tiling, setting of cabinets, reordering of cabinets, feathering of the new hardwood flooring, plumbing, electrical connections and appliance cabinet facings.

We could count on Warren to be timely on the job, communicating with us, the shop and management on our behalf.  He stuck to the 16 day timeline, as much as it was within his ability to do so.  Some appliance cabinet and door fronts, as well as the refinishing of the floors, prolonged the final detail process, which he had no control over.  Then when they became available, he was “Johnny on the Spot”, back to install them promptly.

When the 16 day project was complete, Warren came with this wife, Jessica, on a Saturday, to clean and make ready our new kitchen space.  Together, they teamed to make it usable and ready for us to move back into and enjoy.  They gave us tips on cleaning products, to keep our kitchen clean and beautiful.

All that said, the Kitchen Plus team met our goal of having our new kitchen by Christmas.  We definitely enjoyed the process and can certainly say we would highly recommend the professional staff and job Kitchen Plus did in giving us our “dream kitchen”.

Thank you.

Sincerely,

The McKnight’s

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January 22, 2014

Hi Georgia,

I’m still loving the new kitchen and I wanted go say thanks for all if your help.

Also – Rich was awesome. He’s a great craftsman and I really think he did everything he could to make sure I was completely happy. I felt like he listened to me, which hasn’t always been my experience with contractors.

If you could please pass that on, I would appreciate it. I was expecting someone to contact me for feedback after the project was over, but it never happened.

Lisa

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October 28, 2013

Dear Karen,

Gordon and I couldn’t be more pleased with how beautiful our kitchen turned out.  Our project started on time and finished on time – pretty amazing.  Demetri, our kitchen designer, helped us with every aspect of the design and made several trips to our house to be sure we chose the right countertop and back splash.  He always gave us several suggestions and then let us decide what was right for us.  Jay, our project manager, was so easy to work with, he made sure everything was  being done well and was to our liking.  He walked us through all the new appliances this morning, now we know how everything works!  Wes, the tile layer, did a lovely job with the back splash – it looks amazing.  We didn’t meet the person(s) who put in the countertop, but it is perfect as is the plumbing, electrical, etc.  Everyone was so professional and we felt they always wanted to make sure we were happy.  We will be recommending Kitchen Plus to our friends and acquaintances who are looking to remodel their kitchens.

Thank you to everyone at Kitchen Plus!

Jackie

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October 25, 2013

Dear Susanne,

If anyone would have told me in August that I would be laughing through a kitchen remodel I’d have told them they were nuts.  But, this was the most stress free, easy-going remodel I could ever ask for.  Brett was a joy to have in our home daily, as were all of the helpers and subcontractors–Daniel, Kyle, Brian, and all the rest whose names I can’t remember.  The quality of your employees and subs is impressive.  There was no one who I felt “creepy” about having in my home.  My husband and I  will miss them all, especially Brett, who became a member of our family.

The workmanship and attention to detail is above what we expected.  And, the job was finished on time, on budget!  Please feel free to use us as references.

Thank you also for a beautiful job of designing.

Gratefully,

Jane & Charlie

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October 9, 2013
Dear Susanne, Mike,
I just want to thank you both for the outstanding job renovating our kitchen. Please pass on our gratitude to Bryan and Keith as well. The project was conducted always in a friendly and professional way that I will happily refer others in the future. I attached a snap shot of a typical day of our beautiful yet functional space.

Sincerely,

Tim and Cindy

Bellevue kitchen remodel.

Bellevue kitchen remodel.

Septemer 6, 2013

To whom it may concern:

My husband and I would like to express how pleased with the remodeling of our masterbath.

Demetri Roubanis, beautiful design addressed all our concerns and made it functional.

Wes Martin, did a fabulous job setting and lining the tile up.

Then there is Warren Johnson, lead installer, who made sure every thing came together. He is a true craftsman.

Warren’s wife Jessica did a beautiful job cleaning and making it shine.

All the other installers did a good job as well, and everyone was polite.

Thank you for a job well done.

Gretchen

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June 18, 2013

Rick, I just wanted to let you know how happy I am with Susanne.  I joined Angie’s list to find a bathroom contractor and interviewed five firm, including yours.  Susanne was head and shoulders above the rest with her professionalism, design skills and I feel very comfortable with her!

Coincidentally, I recognized an acquaintance’s tile in your showroom and Susanne looked up their name and sure enough, they used you too! But I found you through Angie’s List.

Best, JJ

                                                                                                                       

May 12, 2013

Dear Dan,

Just a note to tell you that after almost two years how happy Valerie and I are with our remodeled kitchen (and hall bathroom), and how much we appreciated and valued your detailed design efforts.  If my recollection serves me correctly you came to our home on multiple occasions with your laptop design computer, and we honed in on the design, beginning with some rough sketches I had made, some philosophical/programmatic discussions, and then increasingly more detailed iterations of the drawings.  I believe the final versions got down to ¼ inch clearances between some of the cabinetry and the new appliances planned for the spaces.

We also discussed materials, styles, textures, and colors, for the cabinets and hardware, countertops, backsplashes and accents, etc. and you had helpful options to choose from and advice on what would go well together.  You accompanied us to the tile wholesaler’s showroom to pick out wall time.  You also provided accurate pricing for the choices we were making as we went along, so that we could decide whether or not to add a few more frills.

Lastly, in large part due to your excellently detailed drawings and renderings, the actual construction went very smoothly and finished right on time.  Since I have been a professional construction manager for industrial, commercial, and residential projects for over 30 years, I truly appreciate the value of good plans, drawings and specifications.  The plans you drew up not only turned out to produce exactly what we wanted, but there were virtually no change requests needed (which would have extended the time needed for installation and most likely increased our cost).

To top it all off, you facilitated us in modifying our existing oak eating table, as well as some under-cabinet lighting skirts which we needed to accommodate the flat screen TV we eventually purchased for the entertainment portion of the kitchen.  Those efforts put the “frosting on the cake”.

Besides your personal efforts, the Kitchen Plus company provided us with accurate schedules of when and how long they would take to do the installation (as well as all preparation that we needed to do), and they performed exactly according to plan.  Any concerns that I had during construction were addressed and dealt with promptly so that there would not be any delays.  At the completion of the project one of the owners of the company came out to inspect and give us tips on care and maintenance.  A couple of months later, the company sent out a customer care craftsman to adjust the hinges on the cabinet doors after they had been in use for a while.

Dan, please use this letter as a reference to future clients.  The biggest piece of a successful project is the planning that goes into the job before you sign the papers and pull the trigger.  That is where you excelled!  Your customer care follow-through then became the “period at the end of the sentence”.  I hope you continue to derive lots of satisfaction from your job, because then you will continue to provide skilled and trustworthy service to Eastside (and other) area residents like ourselves who enjoy the pleasure of our new kitchen, where we spend a lot of time every day!

Thanks again for a good job!

Sincerely,

-Thomas and Valerie

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April 2, 2013

Hi Susanne,

Now that we’ve settled into our new bathroom we wanted to take a minute to let you know how pleased we are with how everything turned out.  The bathroom is exactly what we were hoping for and the project went very smoothly.  Eliot and Mike were a joy to have around the house for several weeks.  They did a great job of letting us know what was happening every step of the way and did truly great work.  Even our dog was sorry to see them go at the end!

Hope all is well with you and thanks again to your whole team.

-Steve and Megan

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